Privacy Policy
PRIVACY POLICY
PRIVACY POLICY
We understand that booking online requires your trust in providing us with your personal and
confidential information. Our team is strongly committed to protecting your privacy and
safeguarding your interests in accordance with our data protection standards. Your
information will not be shared, rented, sold, or forwarded to any third party. By using our
website, you indicate your acceptance of our privacy practices described herein. Please read
this privacy policy carefully to gain a clear understanding of how we collect, use, and handle
your information.
1. COLLECTING YOUR INFORMATION
Personal Information:
During the reservation or booking process on our website, you may be required to fill in your
personal details such as name, contact number, mailing and email addresses, and billing
information, including your credit card details. This also includes any travel companions who
may be traveling with you and/or for whom you are making a reservation. You should obtain
their consent prior to the booking process. At times, you may choose not to provide us with
certain information such as your travel preferences; however, this may limit our ability to
enhance your user experience. Additionally, we collect information when you register your
details with us, subscribe to our newsletter, provide feedback, or fill out our enquiry form.
Information from Third-party Sources:
We may collect some personal and non-personal information about you from affiliated
companies, partners, and other independent sources. Examples include updated personal
details, demographic information, and purchase history, which may be added to our
customer database.
Automatic Information:
When you browse our website, information relating to your computer such as your IP
address and web browser software information may be collected to facilitate security checks.
All transactions are processed through a gateway provider and are not stored or processed
on our servers.
2. USING YOUR INFORMATION
Information collected from you will be used for the following purposes:
– To provide you with a personalized experience tailored to your preferences.
– To respond to your customer service requests more effectively.
– To administer promotions or campaigns you may be interested in.
– To process your online transactions smoothly and efficiently.
– To follow up with you as part of our after-sale services.
– To occasionally send marketing emails regarding the latest promotions you may be interested in.
– To improve our website to better serve valued customers like you.
Each time you provide your personal information on our website, you consent to us being the authorized holder of such information and agree that we can use your data for the above purposes. You will have the opportunity to unsubscribe from any further communications at any time.
– To provide you with a personalized experience tailored to your preferences.
– To respond to your customer service requests more effectively.
– To administer promotions or campaigns you may be interested in.
– To process your online transactions smoothly and efficiently.
– To follow up with you as part of our after-sale services.
– To occasionally send marketing emails regarding the latest promotions you may be interested in.
– To improve our website to better serve valued customers like you.
Each time you provide your personal information on our website, you consent to us being the authorized holder of such information and agree that we can use your data for the above purposes. You will have the opportunity to unsubscribe from any further communications at any time.
3. PROTECTING YOUR INFORMATION
Your privacy is of utmost importance to us. Our website is regularly scanned for possible
security risks and threats, ensuring you a safe and secure web browsing experience. With
the highest security measures adopted by our team, your information is stored behind
several firewalls and intrusion detection systems to protect against unauthorized users from
stealing, misusing, disclosing, or altering any part of your data.
4. DISTRIBUTING YOUR INFORMATION
Third-party Disclosure and Links:
We do not sell, trade, share, or transfer your information to external parties without your
permission. This excludes our website hosting partners and related companies who serve
our users in the course of our business operations, as long as these parties agree to keep
this information confidential. We may also release information when appropriate, such as
complying with laws and regulations, or enforcing our site policies and rights.
Related companies fall under the following categories:
– Suppliers for hotel, airline, car rental, overseas tour operations.
– Third-party vendors who provide services on our behalf, like credit card processing.
– Business partners who have collaborated with us to offer joint products and services on our website.
– Third-party links, where you are referred to or from our website.
– Affiliated corporate entities, for our internal corporate marketing campaigns.
All information given to these related companies will be restricted and only given when necessary. Their websites may have independent and separate privacy policies; hence, we encourage you to review the privacy policies of these related companies. Although we do not claim any responsibility or liability for the content and activities of these related companies, we seek to protect the integrity of our website and thus welcome you to provide any related feedback.
Related companies fall under the following categories:
– Suppliers for hotel, airline, car rental, overseas tour operations.
– Third-party vendors who provide services on our behalf, like credit card processing.
– Business partners who have collaborated with us to offer joint products and services on our website.
– Third-party links, where you are referred to or from our website.
– Affiliated corporate entities, for our internal corporate marketing campaigns.
All information given to these related companies will be restricted and only given when necessary. Their websites may have independent and separate privacy policies; hence, we encourage you to review the privacy policies of these related companies. Although we do not claim any responsibility or liability for the content and activities of these related companies, we seek to protect the integrity of our website and thus welcome you to provide any related feedback.
5. USAGE OF 'COOKIES' ON OUR WEBSITE
Cookies, which are small encrypted files, are stored on your computer when you visit our
website to track your computer usage. For example, cookies save your passwords and
preferences for auto-fill purposes so that you do not have to enter this information the next
time you visit. However, you can always disable cookies through your browser settings. This
may, unfortunately, cause disruptions in our functionality and services in some instances.
Some of our tools and features on our website may not be accessible when you have
disabled cookies. Cookies are also used to help us improve our website usability and solve
technical issues. Please note that we do not have control over cookies used by external
parties.
6. OPTING OUT
Each time you provide information to us, you will be given a choice to opt out of email
communications or promotional newsletters. You may click on the link provided at the bottom
of our electronic mailings to unsubscribe yourself from receiving further communications.
Alternatively, please contact us at our address or helpline to inform us of your decision to opt
out.
7. CHANGES TO THIS PRIVACY POLICY
In the event of changes made to this policy, we will post the changes here and notify you via
email of major changes to the way we collect, use, and handle your information. You will
then have a choice to choose if you permit us to use your information in this different
manner.
8. QUESTIONS OR COMMENTS
If you feel that we have not adhered to any part of our policies and principles, we welcome
you to inform us, and we will promptly make necessary corrections to the best of our
abilities. You may also email or write to us at our address below if you have any questions or
comments relating to this privacy policy.